PBX and Call Center Solutions
IPX has been in the forefront of Voice Over IP since 2001. IPX is a certified dealer for Altigen Communications.
IPX can deliver PBX, Call Centers in various systems platforms. Our mainstay is to deliver VMware on premise systems as well as Cloud based solutions.
IPX has been installing VOIP PBX systems and Call Center since 2001. We have installed the first call center in Saudi Arabia, the largest 911 call center in Nigeria, and at its peak received 50 million phone calls per year. IPX was a pioneer, utilizing Microsoft Windows NT and using Computer Telephony to manage the PBX and Call Center. IPX utilized the IT Depts, and trained them on how to manage the installation and roll out of complex call center solutions. With that, implementing best practices for effortless call center operations was vital to the success of the deployments. Advancement in technology and rise in competition is another factor or complication faced by call centers. Moreover, this industry is not always favorite of the customers as most customers consider calling in the call center a tedious task. On the other hand, proving excellent customer service is always the priority of call centers.
To reduce the risk of losing valuable clients, certain call center operations were critical. IPX can deliver cutting edge solutions, that allow call centers to be able to survive in the market and provide satisfactory services to their clients as well. IPX delivers the call center tools that provide satisfactory services to our clients through implementing all the components of a successful call center.
Altigen’s hosted Skype for Business platform eliminates the expense of on premises deployments while delivering a complete Unified Communications solution, including SIP trunk service, advanced call routing and integrated omni-channel contact center capabilities. Skype for Business, the world’s leading enterprise Unified Communications platform, fully integrates with Office 365 providing Instant Messaging, Presence, Voice and Video Calling, Desktop Sharing, Web Conferencing and Mobility capabilities. Altigen delivers Skype for Business as a managed Hosted Service, together with our integrated Call Routing and Contact Center applications – all fully supported, 24 x 7.
Why do you need a cloud phone system? Because business has changed, and your old phone system is not keeping up. Legacy phone systems don’t meet the needs of an increasingly mobile and cloud-enabled workforce. And to make matters worse, traditional phone vendors continue to go out of business, leaving legacy phone systems unsupported and out of date. The solution? Cost-effective, flexible, and user-friendly Windows based Voice over IP, Wi-Fi solutions for enterprise and small business networks.
Standard Applications integrated by IPX for your voice needs include:
with real time presence improves communications resulting in increased productivity and customer service
increases employee productivity with real-time collaboration, including application sharing and whiteboard capabilities
Voice and Video
conferencing is included with Hosted Skype for Business, eliminating the need for expensive outside conferencing service
records calls and agent screen activity for compliance, quality assurance or coaching – it’s easy
extends the capabilities of Skype for Business to mobile phones and tablets, improving employee productivity regardless of location.
Sip Trunk Service
provides cost effective inbound and outbound (PSTN) calling, including toll free numbers, international calling and E911 support.
Office 365 Integration
enables the capabilities of Skype within any Office application, including presence and calendar synchronization.
Reporting and Analytics
Monitor and respond to performance across your business
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